A call comes in, the client says they downloaded Adobe Reader and now they have Junkware all over their computer. Their search engine is messed up and they have pornographic ads on their Google page. Just downloading an easy program like Adobe can do this to your computer, but come on….Adobe Reader is from Adobe, right? Of course it is, but its not at the top of your Google search. It’s about 4 places down. See the picture below?
It shows you a basic search in Google for Adobe Reader. The real one is the 4th one down, under the “Ads”. This is sometimes hard to notice. I know this because the website is actually an Adobe website, not Adobereader.com or some other fake site. Sometimes it is very tough to tell these days!
However, Adobe did download and works, so what happened?
You did get Adobe Reader, but it was bundled in a “download manager” filled with adware, spyware and sometimes Trojans! Sometimes you can download up to 20 programs! I have spent over an hour uninstalling this Junkwareware.
So please be mindful when Googling and if you are not sure, don’t do anything and call us to install the program(s) properly. This will end up being cheaper than a virus removal.